Receptionist/Administration Assistant

Be the face and voice of a firm that puts clients first.

At Total Business Partners, we believe exceptional client service is what sets us apart. We're looking for a special someone that understands they can make a difference and change the day with smile and greeting. Someone highly organised and you thrives on creating outstanding first impressions and delivering a seamless experience for every client interaction.

This is more than a reception role. You'll be the first point of contact for our clients, helping to build the strong relationships that are at the heart of our business.

 Why You'll Love Working With Us

Supportive, friendly, and down-to-earth team culture

• Modern Sunshine Coast office with on-site parking

• Regular team lunches, social events, and team celebrations

• Ongoing training and development opportunities

• Exposure to a professional accounting environment and career growth opportunities

• Fully stocked snack cupboard, premium coffee, and herbal tea station

• The opportunity to build meaningful relationships with clients and make a genuine impact on their experience with our firm

If you enjoy helping people, take pride in delivering exceptional customer service, and want to work in a positive and professional environment, we'd love to hear from you.

What You'll Be Doing

As the face and voice of Total Business Partners, you'll play a key role in delivering an exceptional client experience while keeping our office running smoothly.

• Welcome clients and manage incoming calls with professionalism and a smile

• Coordinate and prepare for client appointments and meetings using Outlook, Teams, and Zoom

• Maintain a professional reception area and well-stocked office environment

• Manage client enquiries, payments, mail, and general correspondence

• Maintained accurate client records and filing systems.

• Assist with client onboarding and database maintenance.

• Support the Office Manager with administration and day-to-day operations

• Assist with ASIC and ATO compliance administration.

• Organise team events and assist with internal activities

• Provide basic IT support, including meeting room technology, printers, and office equipment

• Provided administrative support to accountants and senior staff in a busy accounting practice

This role is ideal for someone who is highly organised, tech-savvy, and passionate about delivering exceptional customer service.

About You

We're looking for and experienced Receptionist/Administrator who is passionate about delivering exceptional client service and takes pride in being the first impression of our firm.

• A friendly, professional, and confident communicator with an outstanding phone manner

• 2+ years' experience in a professional Reception/Administration role

• Experience in an Accounting Firm Highly regarded

• Passionate about creating exceptional client experiences

• Highly organised with excellent attention to detail and time management skills

• Tech-savvy and comfortable learning new systems and software

• A proactive team player who shows initiative and enjoys helping others

• Positive, approachable, and able to build strong relationships with clients and colleagues

• Committed to maintaining the highest standards of professionalism, confidentiality, and ethics

• Experience with Xero, CAS360, FuseSign, or SuiteFiles is advantageous but not essential, as training will be provided

• Aligned with our Core Values and committed to contributing to a positive team culture

• Current Driver's License

Join Total Business Partners?

We've built a modern accounting firm that values exceptional client service, teamwork, and a positive workplace culture.

This is an opportunity to join a growing Sunshine Coast firm where you'll play an important role in creating outstanding experiences for our clients while developing your skills in a supportive and professional environment.

If you enjoy working with people, take pride in delivering exceptional service, and want to be part of a team that genuinely values its employees and clients, we'd love to hear from you.