Contract Administrator

We are seeking a detail-oriented and proactive Contract Administrator to manage and administer commercial contracts across multiple cleaning sites. This role is central to ensuring contractual obligations are met, service level agreements are upheld, and client requirements are addressed in accordance with agreed terms and conditions. The successful candidate will work closely with site supervisors, management teams, clients, and other internal and external stakeholders to monitor contract performance, coordinate service delivery, and maintain accurate compliance and operational documentation. 

Benefits

Salary Range: AUD 75,000 – 85,000 per annum + Superannuation 

Exciting opportunity to join a growing company with strong career development opportunities, a supportive team culture, and exposure to multi-site commercial operations across Queensland.

Task & responsibilities

• Administer service contracts with clients across multiple locations ensuring all contractual obligations, scope of works, and service level agreements (SLAs) are met in accordance with agreed terms and conditions.
• Review and negotiate variations to commercial service agreements and contracts, including changes to scope, pricing, schedules, and service delivery requirements, and document all amendments accordingly.
• Respond to client enquiries and resolve issues relating to contracted cleaning services, ensuring timely and effective solutions that align with contractual commitments.
• Liaise with site supervisors, operational staff, and senior management to coordinate service delivery and ensure operational performance meets contractual standards across multiple client locations.
• Prepare, maintain, and review operational records, compliance documentation, and performance reports associated with contracted services, ensuring accuracy and regulatory compliance including Workplace Health and Safety (WHS) requirements.
• Monitor contractor and operational staff performance against contract specifications, identify variations or shortfalls in service delivery, and implement corrective actions to maintain quality control standards.
• Manage client requests for service adjustments, assess their contractual implications, and coordinate the implementation of approved changes in line with contract terms.
• Coordinate supplier and service arrangements associated with contracted operations, ensuring activities align with operational and contractual requirements.
• Advise management on matters requiring attention in relation to contract performance, compliance obligations, budget considerations, and service delivery outcomes, and assist in implementing management decisions accordingly.

Qualification & experience

Required Qualifications & Experience

• Diploma, Advanced Diploma or Bachelor qualification in Business, Management, Administration, Project Management, or a related field.  
• Demonstrated experience in contract administration, client service coordination, operations support, or management of service agreements in a commercial environment.  
• Experience preparing and maintaining contract documentation, operational records, compliance reports, and service performance records.  
• Proven ability to coordinate with clients, contractors, suppliers, and internal teams to support contractual and operational outcomes.  
• Strong organisational and communication skills, with the ability to manage multiple tasks, respond to operational issues, and maintain accurate documentation in a fast-paced environment.  
• Experience working within service-based industries, commercial cleaning, facilities services, retail operations, or similar operational environments will be highly regarded.  
• Proficiency in Microsoft Office applications, administrative systems, or operational reporting systems.
• Valid driver’s licence (preferred). 

Selection Criteria

• Demonstrated experience administering, reviewing, and maintaining service contracts, including managing variations and service level agreements.
• Strong ability to interpret contractual terms and ensure service delivery aligns with agreed requirements across multiple client locations and service agreements.
• Excellent communication skills, with proven ability to liaise with clients, contractors, and management regarding contract performance.
• Proven capacity to respond to contractual issues, client enquiries, and service variations in a timely and professional manner.
• Experience preparing and maintaining accurate contract documentation, compliance records, and performance reports.
• Ability to work autonomously and exercise sound judgement in contract-related decision-making. 

Who This Role Suits

This role is suited to an experienced contract administration or operations coordination professional with a strong understanding of service delivery, compliance, and client relationship management, ideally within commercial cleaning, facilities services, or other service-based industries. 

Application Instructions

Please send your CV and cover letter to: [email protected]