Senior Administration Officer Ambulatory

Lead high-performing administration teams delivering exceptional outpatient and ambulatory healthcare services.

Join Metro South Health as a Senior Administration Officer and play a pivotal role in driving efficient, patient-focused administrative operations while leading service improvement and supporting multidisciplinary healthcare teams.

Your new role:

As the Senior Administration Officer – Ambulatory Services, you will play a key role in leading and coordinating administrative operations across Allied Health, Cardiac Services and the Day Therapy Unit to ensure the delivery of high-quality, patient-focused services.

• Lead and coordinate the day-to-day operations of administrative teams to support the smooth and efficient delivery of outpatient and ambulatory services.
• Provide leadership and supervision to administration staff, including roster management, performance development, recruitment support and fostering a positive team culture.
• Oversee patient records, referral and waitlist management processes, ensuring compliance with organisational policies, procedures and best practice standards.

About you:

We are seeking a proactive and organised administration professional who thrives in a fast-paced healthcare environment and is passionate about delivering exceptional service and team leadership.

• Demonstrated experience leading and supporting administrative teams, including staff performance management, coaching and workforce coordination.
• Strong knowledge of outpatient or ambulatory service environments, including appointment scheduling, patient administration systems and waitlist management practices.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships across multidisciplinary teams and with patients, carers and external stakeholders.
• Highly developed organisational, problem-solving and continuous improvement skills, with the ability to prioritise competing demands while maintaining accuracy, professionalism and confidentiality.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.