BUYING & WHOLESALE ADMINISTRATION SUPPORT - GRO URBAN OASIS

About the Role

We are seeking a highly organized and detail-focused Buying Admin Assistant to support our Gro Urban Oasis team. This role provides essential administrative support across product data, e-commerce listings, customer service, wholesale accounts, and store allocations.

You will play a key role in ensuring product information is accurate, stock is correctly allocated to stores, and customer and trade enquiries are handled efficiently across all channels.

Key Responsibilities

Buying Administration Support

·       Maintain accurate product data across homewares and plants, including descriptions, pricing, SKUs, and supplier details

·       Assist with raising and tracking purchase orders

·       Update and maintain stock records and supplier information in internal systems

·       Coordinate supplier communications including order updates, invoices, and delivery timelines

·       Support seasonal product updates through administrative and data entry tasks

·       Store Allocations

·       Assist with allocating stock to retail stores based on availability, guidelines, and stock requirements

·       Monitor stock levels across locations and support replenishment allocations

·       Process store transfer requests and ensure accurate system updates

·       Communicate allocation updates to relevant internal teams

·       Support the coordination of new product allocations into stores

E-commerce Support

·       Upload and maintain product listings on the website

·       Ensure product content, imagery, pricing, and stock availability are accurate and up to date

·       Assist with website updates and promotional changes as required

·       Regularly check listings for accuracy and resolve discrepancies

Customer Service

·       Respond to customer enquiries via email, phone, and online channels

·       Manage order-related queries including delivery updates, returns, and exchanges

·       Provide product information and basic plant care guidance where required

·       Deliver a high standard of customer experience and communication

Wholesale Support

·       Process wholesale orders and maintain accurate account records

·       Communicate with trade customers regarding order status, availability, and delivery updates

·       Prepare and send product information, pricing lists, and order confirmations

·       Assist in maintaining strong relationships with wholesale accounts

Skills & Experience Required

·       Previous experience in an administrative, retail support, e-commerce, or customer service role

·       Strong attention to detail and accuracy in data entry and record keeping

·       Excellent written and verbal communication skills

·       Ability to manage multiple tasks and priorities across different channels

·       Proficiency in Microsoft Excel and/or inventory or e-commerce systems (Shopify experience advantageous)

·       Customer service experience preferred

·       Interest in homewares, interiors, and plants highly regarded

Key Attributes

·       Highly organized and methodical in approach

·       Reliable and consistent with strong attention to detail

·       Calm and professional in customer interactions

·       Team-oriented with a collaborative mindset

·       Comfortable working with systems, data, and processes

·       Applies our Code of Conduct daily to build trust and maintain a safe, collaborative workplace.

What We Offer

·       Supportive and collaborative team environment

·       Exposure across homewares, plants, e-commerce, wholesale, and store networks

·       Opportunity to build experience in buying support and retail systems

·       Stable full-time role within a growing business