Content Governance Specialist

At Bupa,purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Reporting to the Content Governance Manager, the Content Governance Specialist will drive the implementation and continuous improvement of content governance frameworks, ensuring compliance with regulatory requirements, internal policies, and high-quality standards.

This role will collaborate closely with the Content Governance Manager, Content Compliance Producer and cross-functional teams to lead and deliver efficient and effective content governance.

• Drive the continuous improvement and implementation of content governance frameworks and processes, ensuring alignment with organisational policies and regulatory requirements.
• Define and maintain guidelines for end-to-end-content development, including publication, and review, ensuring consistency across all content produced.
• Engagement of cross-functional teams, facilitating a practical, transparent, and scalable approach to content governance.
• Identify content approval process improvement, ensuring all content is reviewed, approved, and compliant with business requirements and industry regulations.
• Work closely with the Content Governance Manager, legal, product, and risk teams to ensure smooth and timely approval workflows.
• Identify potential risks and issues related to content governance and compliance, escalating them as necessary to the relevant stakeholders.
• Recommend and contribute to the development and execution of risk mitigation strategies.
• Tracking and management of content approval to ensure that content complies with regulatory and organisational standards at all stages. Analyse content governance data to identify trends and areas for improvement in processes.
• Compile and generate regular reports for senior management and key stakeholders on the performance of content governance activities.
• Work closely with the Content Governance Manager and other content teams to ensure alignment of governance practices with overall content strategy and objectives.
• Translate complex business requirements into effective governance solutions that are scalable and sustainable.
• Define, design and deliver training to upskill stakeholders in content governance processes.

• Strong understanding of content governance, compliance, and regulatory requirements within a content experience environment.
• Knowledge of regulatory frameworks in the health insurance sector is beneficial.
• Experience working within an agile delivery environment would be advantageous.
• Extensive experience supporting content approval and governance processes, ideally in a highly regulated industry.
• Proficiency in content management systems (CMS), such as Sitecore, and content governance tools.
• Strong communication and stakeholder management skills, with the ability to build relationships across different departments.
• Excellent attention to detail and a methodical approach to problem-solving.
• Ability to work collaboratively within a cross-functional team and manage multiple tasks effectively.

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.

Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.